$27.95 Unlimited CE Hours for Nurses and Health Professionals

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Frequently Asked Questions (FAQs)

 TOP QUESTIONS

 About the Subscription Plan and Our Courses

 Purchases / Refunds


How do I reach customer support?


Customer Support Contact:

CustomerSupport@mindxtensionce.com


You can also reach us by phone at 443-541-3312

Customer Support Representatives are Available
Monday - Friday, 9:00 am to 5:00 pm est.

CEU Professor Customer Support is Closed on Federal Holidays.

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Does the $27.95 really include all courses for one year?

Yes. The $27.95 cost of the subscription allows you to take all of our courses and receive all the contact hours you need for a full 12 months from the purchase date.  There are no additional per-course fees.   There are also no additional fees for certificates or test retakes.

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What is a "Card Code," as referred to on the Sign-Up form?

The Card Code is the 3 to 4 digit code on the back of your credit card, typically on the right side of the signature line.

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What is the difference between a Contact Hour and a CEU?

CEU and Contact Hour are two ways to measure the time it takes to complete a course. No matter which method is used, all of CEU Professor's courses will satisfy the requirement.

One CEU is equal to 10 Contact Hours. Generally a nurse's continuing education requirement is measured in Contact Hours. For example, your state nursing board may require you to take 30 Contact Hours every 2 years. However, your state nursing board may require you to take 3 CEUs. The 3 CEUs is equal to 30 Contact Hours. Whichever way it is measured, you will still be taking the same number of courses.

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How do your online courses work?

Online education courses are offered as text of the course material for reading and images for descriptive purposes that are relevant to the course material.

Upon registering for a course, you will be given instant access to the course material. Upon completing the material, a multiple-choice test will be given to gauge your understanding of the course material. Upon successfully passing the test with a grade of 70% or higher, a certificate of completion will be available for immediate printing.

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How does the Subscription Plan work?

When you purchase our Subscription Plan, you will be able to take unlimited continuing education credits for one year (twelve full months from your enrollment date) for one low price.

Each registered user of CEU Professor has a personal User Panel, which you will see upon logging into your account. From the User Panel, you have the ability to add any course you would like to take. To do this, simply click Add Courses link . From there you will be able to select from all of our course offerings.

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What if I have multiple state licenses? The sign-up process only allows me to enter one.

You will have the ability to enter different license numbers once you are logged into the User Panel. When you're logged in, there is a button to update your account information. You can enter different license numbers here to have certificates printed with the different numbers.

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Can I print a course out to read at my leisure, and then return to the site later to take the test?

Yes. All courses are in PDF format. The file for a course can be accessed from that course's learning area . A PDF file is a file that can be accessed using the free software Adobe Reader. If you do not have Adobe Reader, please visit this site to download and install it www.adobe.com.

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I don't see my topic listed?

If you don’t see a topic you are looking for, please contact our Customer Support Department. It is possible that a course of interest is being developed, but is not yet listed on the website. Also, we develop our course topics primarily on the feedback of our customers. If you let us know a topic you are interested in, we can better plan our future course offerings.

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How many times am I allowed to take a test if I fail?

You may take the tests for a course as many times as you like. The course material is always available for you to review prior to retaking a test.

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Does your system keep a history of all courses I take?

Yes. A list of all courses you take is maintained on your personal User Panel. Each time you login, you will see a list of the courses you have taken. From this list, you can print additional certificates of completion as needed.

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What are your payment methods?

We accept American Express, MasterCard, VISA and Discover. We also accept checks and money orders. Please make payments payable to Tenron, LLC and send them to:

CEU Professor
4500 Black Roack Road, Suite 103
Hampstead, Maryland 21074

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Is it safe to enter my credit card information on your site?

Yes. You can shop at CEU Professor online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry (PCI) Data Security Standard. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ].

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